Twice daily backups are completed at 1:00 AM and 12:30 PM and stored to a separate volume other than the main volume.Our hosting plan provides for multiple backups to keep your data safe in case you accidentally remove crucial data, or in the unlikely event of a main hard drive catastrophe. In the event that a server restart is necessary during business hours, we will send an announcement via email regarding the date, time and reason for any necessary downtime. Typically, these updates are completed after-hours to minimize downtime. Occasionally, Productive Computing does restart servers for necessary OS updates or FileMaker Server updates when applicable and appropriate. Our team handles all the necessary operating system patches and updates, FileMaker Server patches and upgrades, plug-in installations, SSL certificates, and backup schedules. There may be a delayed response, but the hosting engineer will troubleshoot the system as soon as possible. Occasionally, you may need to leave a message and we'll get the request done the same business day or by the next business day.įor hosting emergencies outside of normal business hours, please call 76 and you will be forwarded to the hosting engineer on call. Productive Computing’s hosting staff works Monday through Friday, from 8:00 AM to 5:00 PM (Pacific Time) and are available during these hours to address questions and issues. Send your FileMaker files safely and securely via our FTP service. FileMaker Certification Sample Questions.
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